Store Policy

In-stock items

Delivery typically takes 1–3 weeks from the date the order is placed. Local orders typically arrive in 2–3 business days. You'll receive a confirmation email when your order is placed, and a tracking email once it's processed and shipped.

Pre-orders

Pre-order items ship once they arrive at our warehouse — the estimated arrival is shown at checkout. After arrival, orders follow the standard processing time and typically ship within 1–3 weeks.

We believe your furniture should arrive with the same care it's crafted with — choose the option that fits your space and schedule. Availability and pricing vary by location and are shown at checkout once your address is entered.

We believe in transparent pricing — no hidden fees, no inflated product costs. Shipping is calculated clearly, so you always know what you're paying for.

Standard delivery is free on orders over $100. White Glove delivery is a $150 upgrade, and Customer Pickup from our Delta, BC warehouse is always free.

What Standard delivery includes. Drop-off at the first dry area — a garage, porch or lobby. It does not include in-home placement, setup or removal of packaging. A delivery appointment and a signature might be required.

What White Glove adds. A delivery appointment, inside placement up to one flight of stairs, assembly, and removal of large packaging materials. It excludes wall mounting and fixture installation. A delivery appointment and signature are required.

• Shipping charges are non-refundable once an order has left our warehouse — this includes orders with damage or defects.
• Shipping is not available to P.O. boxes, Hawaii, Alaska, Puerto Rico, Nunavut, Yukon, or the Northwest Territories. We don't currently ship outside of Canada and the United States.
• No changes can be made to an order once it has shipped.
• Shipping is calculated based on the product subtotal, before taxes and discounts.
• Upgrading to White Glove service after shipping begins may incur delays and additional charges. Availability varies by location.

Additional carrier fees may apply and are the customer's responsibility, including but not limited to: missed or failed delivery attempts, weekend or evening delivery requests, re-delivery or storage fees, and access challenges (e.g., narrow roads, islands, gated areas).

Access & Entry Requirements

Customers are responsible for confirming that all items will fit through doorways, elevators, hallways, and other access points prior to delivery. If a delivery cannot be completed due to access limitations, any redelivery, return, or storage fees will be the customer's responsibility.

Delay Delivery Requests

If you anticipate any scheduling conflicts, contact us before placing your order. If your availability changes, let us know prior to shipment so we can help accommodate where possible. Short-term storage may be arranged; storage fees apply. To update your delivery method or recipient, written notice is required at least 5 business days before shipping. If we're unable to schedule delivery within 30 days, the order is considered forfeited and outbound shipping is non refundable, return fees may apply.

Order Status

You'll receive a confirmation email once your order is placed, and tracking information once it ships. You can view order details and tracking anytime in your Rove Next account, or contact us for help.

To request a cancellation, email hello@rovenext.com. Cancellations must be approved and confirmed in writing — an order isn't considered cancelled until you receive written confirmation from our team.

Once an order is marked fulfilled and a shipping confirmation email has been sent, we can't guarantee changes or cancellations, as the order is already with the carrier. We're unable to ship to P.O. boxes. Please inspect all packaging upon delivery and report any issues immediately — additional fees may apply for weekend deliveries or changes after shipment has begun.

Unshipped

Orders may be cancelled for a full refund if your request is received before the order is prepared for shipment. Shipment preparation may begin within 24 hours of order placement, so early notice is strongly recommended. Final Sale orders are not eligible for cancellation.

Shipped

If your order has already been prepared for shipment, it may still be cancelled — outbound and return shipping fees will be deducted from your refund. Final Sale orders are non-cancellable at this stage.

Delivery Completed

Once delivered, cancellation is no longer available — see our Return Policy for next steps. Final Sale orders cannot be returned.

Your Rove Next piece is designed to feel right at home. If it's not the right fit, eligible items may be returned within 30 days of delivery or pickup. All returns must be pre-approved.

Return Eligibility

• Items must be in original packaging, unused, and in original condition.
• Returns won't be accepted for products showing wear, damage, modification, or missing packaging.
• Final Sale items and replacement parts are not eligible for return or refund.

Return Process

• To request a return, contact our team through the Contact Us page.
• Returns must be approved in writing before being shipped back.
• Items must arrive at our warehouse within 30 days of delivery or pickup.
• Refunds are issued after inspection, only if return conditions are met.
• Refunds go to the original payment method; store credit is issued if unavailable.
• Shipping fees are non-refundable once delivery services are completed.
• Returns received late or without authorization may be refused.

Return Options

Quality is our priority. If an item arrives with visible damage or a manufacturing defect, here are the steps to get it resolved promptly.

Inspection & Acceptance

• Inspect all items at the time of delivery, even if they'll be stored.
• If damage is found, accept delivery and clearly mark "damaged upon arrival" on the proof of delivery with the carrier.
• Take clear photos of the item, packaging, and the product label (underneath, for upholstered pieces).
• If an item is structurally damaged and unusable, you may refuse that part only — take photos before refusing.
• Don't refuse undamaged items; redelivery or storage fees may apply.

Submitting a Claim

Email hello@rovenext.com with clear photos and a description of the issue within 3 days of delivery. Late or incomplete claims may not qualify for resolution.

Resolution Options

Depending on availability and the nature of the issue, we'll offer one of: replacement, discount, or local repair reimbursement. Once confirmed, replacements can't be cancelled; labor and shipping fees may apply.

Additional Terms

• Items not designated for outdoor use aren't covered if used outdoors.
• If no resolution is accepted, a return may be requested under our return policy.
• If all options are declined or unavailable, a refund may be issued, less shipping charges.
• Final Sale items are not returnable and are covered for 90 days under our limited warranty.

Refunds are issued to the original payment method. If that method is no longer available, we'll issue store credit in the same amount — typically within 5 business days of return confirmation, though timing may vary by financial institution. To request a refund, contact us.

Returns must be received within 30 days of delivery, in original and unused condition, to qualify. Items returned beyond this window, or not in acceptable condition, aren't eligible for refund.

Non-refundable: shipping fees (Standard or White Glove), and Final Sale orders. Final Sale items are sold as-is and covered under our limited warranty for 90 days from delivery.

We stand behind the lasting quality of our materials and craftsmanship. This warranty applies to the original purchaser and covers eligible defects in residential, non-commercial use.

Warranty Coverage

What We'll Do

Structural issues: replacement parts provided at no charge. Soft-part concerns: reimbursement for approved local repair. This warranty doesn't extend to labor or shipping costs, which remain the customer's responsibility. Repair requests must be approved in writing by Rove Next before work is performed — we're not responsible for the outcome of any third-party repairs.

What's Not Covered

• Natural materials (fabric, leather, marble, foam, etc.)
• Normal wear and tear, fading, stains, or weather exposure
• Damage from misuse, improper care, or use beyond intended purpose
• Outdoor damage to items not specifically labeled for outdoor use
• Items removed from the continental U.S.
• Complimentary or promotional gifts
• Final Sale items beyond the limited 90-day coverage

How to Submit a Claim

Email hello@rovenext.com with your order number, a brief description of the issue, and clear supporting photos or video. This warranty applies only to the original purchaser and is non-transferable — you may also have other rights which vary by state.

Mulberry offers optional protection for your Rove Next pieces, covering life's everyday mishaps with fast, seamless support.

What's covered

Indoor furniture: food and beverage stains; bodily fluids (human & pet); accidental rips, tears, and burns; broken frames, zippers, or metal parts; chipped, cracked, or peeling wood; power surges and minor silvering loss.

Outdoor furniture: all stains and single-incident pet damage; rips, tears, burn marks, and water rings; broken straps or seat suspension; defects after the Rove Limited Warranty ends.

How it works

• 100% of repair or replacement costs covered, including shipping.
• No deductibles, no activation needed.
• Coverage begins the day your order is delivered.

What isn't covered

Mulberry Protection is for residential use only and doesn't cover commercial settings. It excludes natural disasters, misuse, neglect, or anything already covered under another active warranty or service plan.

How it differs from the Rove Limited Warranty

The Rove Limited Warranty covers manufacturing defects. Mulberry Protection adds coverage for everyday accidents — stains, tears, burns. For outdoor furniture, Mulberry also covers defects after the Rove Warranty ends.

Good to know

• Add Mulberry Protection any time before your order is delivered.
• After purchase, you'll get a welcome email with a link to activate your customer portal — view coverage and file claims anytime.
• File a claim at getmulberry.com/login, or reach Mulberry 24/7 via chat at getmulberry.com or email support@getmulberry.com.
• No deductibles or fees for approved claims.
• Cancel anytime by contacting the Rove Next team at hello@rovenext.com.
• Plans are transferable — update the name on a plan via the Mulberry portal.
• Update phone/address via the portal; email changes go through Mulberry support.
• Attempting a DIY repair may void your coverage — always file a claim first.
• Available across the United States and Canada.
• Plans run 2, 3, or 5 years from delivery and are not renewable.

Sales tax is applied based on the laws and regulations of the destination state or province, and is calculated and charged at checkout.

These terms apply to all gift cards issued by Rove Next. By purchasing or using a gift card, you agree to the following:

Redemption Policy

• Gift cards may only be redeemed for products sold at full Manufacturer's Suggested Retail Price (MSRP), as determined by our most current published price list.
• Gift cards can't be combined with discounts, member pricing, trade pricing, promotional pricing, or coupon codes.

Partial Redemptions

Partial redemptions are allowed — any unused balance remains on the gift card for future use, subject to these terms.

From time to time, Rove Next may include a complimentary gift with qualifying purchases. The following terms apply:

• Gifts are available only during active promotions and subject to availability. They can't be transferred, exchanged, or redeemed for cash.
• Rove Next may modify or end a promotional offer at any time without notice.
• If the qualifying purchase is returned, the gift must also be returned unused and in original packaging — otherwise, its value is deducted from the refund.
• Promotional gifts aren't eligible for return, exchange, or warranty coverage.
• Claims for damaged or defective gifts must be submitted within 3 days of delivery, with photos and all required details.
• Promotional bedsheets are sized for standard mattress dimensions matching the bed frame purchased — fit claims for non-standard mattresses won't be approved.
• All claims are subject to review and approval at Rove Next's sole discretion.

By accepting a promotional gift, you agree to these terms.

Rove Next is a separate brand from Rove Concepts, built on one transparent price for everyone. Rove Concepts memberships, member discounts, and vouchers are not valid or redeemable on the Rove Next site.

• Full payment is required at checkout, including for pre-orders.
• Billing currency and taxes are determined by the shipping address, regardless of billing location.
• Your payment method may be automatically charged for outstanding amounts related to delivery, storage, or service fees — including missed deliveries, weekend surcharges, or extended warehousing.
• Discounts or promotional pricing may be applied within 24 hours of a promotion ending, or within 72 hours for price adjustments on recent orders.
• Refunds and adjustments follow our cancellation and return policies.
• We don't accept cheques with a billing address outside the US or Canada.
• Your card provider may charge additional fees for currency conversion or international transactions — Rove Next isn't responsible for these charges.
• You'll be notified before any additional charges are processed.

• Product availability isn't guaranteed. Rove Next reserves the right to update, discontinue, or withdraw any product at any time without notice — even after an order has been placed.
• Pricing, delivery rates, and availability are subject to change without prior notice.
• Taxes are calculated based on the shipping address and applied per local regulations.
• While we work to ensure accuracy, errors in pricing, product descriptions, or images may occur.
• Rove Next reserves the right to correct errors, cancel or limit any order, and update order information as needed — including after an order has been submitted or confirmed. Customers will be notified of any changes before the order is processed.
• Rove Next isn't liable for delays, cancellations, or product unavailability due to circumstances beyond our control, including supply chain disruptions or carrier delays.